Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) ebook
by Performance Research Associates
Great info for improving service and training your service team. Moves quickly, info in fresh and real.
Great info for improving service and training your service team.
Knock Your Socks Off" is an easy to read, well-organized, thorough introduction to the crucial aspects of providing excellent customer service. I kept it on the corner of my desk and read it during lunch hours. The 31 short chapters (approx.
101 Activities for Delivering Knock Your Socks Off Service (Knock Your .
Only 1 left in stock (more on the way). Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system.
Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting ''Service Advantage.
Seamless Service Nothing says "knock your socks off" service like a willingness to go out of your way and do just a little extra to help them meet their needs. It's not the tigers and bears that chase the customers away
Seamless Service Nothing says "knock your socks off" service like a willingness to go out of your way and do just a little extra to help them meet their needs. It's not the tigers and bears that chase the customers away. What bugs the customer the most are the mosquitoes and the gnats-the little things.
Off Service" book series, "101 Activities for Delivering Knock You. 83 MB·19 Downloads·New! on: delivering e-service; creating trust with your. Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series). 23 MB·9 Downloads·New! This title looks at how to maintain the first-class service which most customers crave, and shows.
25 HACKS THAT WILL KNOCK YOUR SOCKS OFF - Продолжительность: 16:38 5-Minute Crafts Recommended for you. 16:38. Security Guard Training Notes - Продолжительность: 34:26 Robert Tiong Recommended for you.
Basic Principles of Great Service. Knock Your Socks Off Service" is excellent, top-of-the-line, best-of-the-bunch, y customer service. At this level, you carefully give each customer a favorable and memorable experience while you satisfy every need and expectation. You show customers that you are a pleasure to work with as you seek more ways to make them not merely satisfied, but delighted.
* meet customers expectations and satisfy their needs * become easy to do business with * determine the right times to bend or break the rules * become fantastic fixers and powerful problem-solvers * cope effectively with "customers from hell."
Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.