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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) ebook

by Performance Research Associates


Great info for improving service and training your service team. Moves quickly, info in fresh and real.

Great info for improving service and training your service team.

Knock Your Socks Off" is an easy to read, well-organized, thorough introduction to the crucial aspects of providing excellent customer service. I kept it on the corner of my desk and read it during lunch hours. The 31 short chapters (approx.

101 Activities for Delivering Knock Your Socks Off Service (Knock Your .

Only 1 left in stock (more on the way). Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system.

Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting ''Service Advantage.

Seamless Service Nothing says "knock your socks off" service like a willingness to go out of your way and do just a little extra to help them meet their needs. It's not the tigers and bears that chase the customers away

Seamless Service Nothing says "knock your socks off" service like a willingness to go out of your way and do just a little extra to help them meet their needs. It's not the tigers and bears that chase the customers away. What bugs the customer the most are the mosquitoes and the gnats-the little things.

Off Service" book series, "101 Activities for Delivering Knock You. 83 MB·19 Downloads·New! on: delivering e-service; creating trust with your. Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series). 23 MB·9 Downloads·New! This title looks at how to maintain the first-class service which most customers crave, and shows.

25 HACKS THAT WILL KNOCK YOUR SOCKS OFF - Продолжительность: 16:38 5-Minute Crafts Recommended for you. 16:38. Security Guard Training Notes - Продолжительность: 34:26 Robert Tiong Recommended for you.

Basic Principles of Great Service. Knock Your Socks Off Service" is excellent, top-of-the-line, best-of-the-bunch, y customer service. At this level, you carefully give each customer a favorable and memorable experience while you satisfy every need and expectation. You show customers that you are a pleasure to work with as you seek more ways to make them not merely satisfied, but delighted.

Todays customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting "Service Advantage." Written in the same accessible and humorous style that made this book a classic, the new edition provides tips and strategies to help readers:

* meet customers expectations and satisfy their needs * become easy to do business with * determine the right times to bend or break the rules * become fantastic fixers and powerful problem-solvers * cope effectively with "customers from hell."

Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.

Helldor
"Knock Your Socks Off" is an easy to read, well-organized, thorough introduction to the crucial aspects of providing excellent customer service. I kept it on the corner of my desk and read it during lunch hours. The 31 short chapters (approx. 150 pages) can be finished in just a week or two. I intend to pass it along to the Customer Service Reps that work for me as "required reading" (or maybe even splurge and buy them their own copy!)
The book is organized in Four Parts:
1. The Fundamental Principles of Knock Your Socks Off Service - includes the RATER factors: Reliability, Assurance, Tangibles, Empathy, Responsiveness.
2. The How To's of Knock Your Socks Off Service - honesty, rules, doing the right thing, listening, asking questions, winning words and soothing phrases, telephone tips, writing skills, details, thank-yous.
3. The Problem-Solving Side of Knock Your Socks Off Service - how to fix problems, fix the person, apologize, and handling nasty customers.
4. Knock Your Socks Off Service Fitness - Taking Care of You - how to stay calm, professional, and competent and how to have fun doing it
Whether you're new to the business of providing customer service or a seasoned pro, this book will give lots of great advice and a positive perspective on the challenges of providing good customer service. I plan on using the book to help set goals and establish metrics for improving service at my company.
zmejka
great teaching tool and learning tool for your staff. Easy to read
Ienekan
As always, the package arrived timely, in good condition and and as advertised.

This is the best book of its kind that I have seen. The language is accessible and down to earth without being chatty or in appripriately colloquial. the book could be used at any level I can think of. The material is clear and comprehensive. The practice advocated is real world and sound. Oh, and it's readable. It's also broad enough to apply about anywhere I can think of. I don't think I'm going to need another reference or text for this topic.
Cobandis
I've used this information for almost 10 yrs. in training staff involved with providing public service. It remains one of the easiest and most illuminating products for staff development on the market today. Always useful and continues to represent the better qualities needed for providing excellent customer service.
Rare
I've ordered multiple copies of this book over the years. This serves as a training manual for my insurance agency. It is an easy read and very logical
blodrayne
Nothing new here.
Billy Granson
If you want your organization to rise above the competition when it comes to delivering great customer service, I recommend that you read this book and apply the principles within it.
This book was required for a course on customer service. Most of the information I felt to be common sense, the remainder was written in too many words. This book could easily have been consolidated into far less pages than presently exist. If it was not required I would not have purchased and certainly would not purchase again or recommend. I would however contemplate the distribution of this book to those entirely lacking in customer service skills, but that is usually more of an attitude issue than ability issue.
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) ebook
Author:
Performance Research Associates
Category:
Processes & Infrastructure
Subcat:
EPUB size:
1353 kb
FB2 size:
1971 kb
DJVU size:
1840 kb
Language:
Publisher:
AMACOM; 4th edition (October 20, 2006)
Pages:
192 pages
Rating:
4.7
Other formats:
txt lrf azw mbr
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